Returns & refunds
For orders placed under this policy, report a damaged, defective, incorrect or materially misdescribed item within 14 days of delivery by emailing support@norialebeauty.com. Include your order number, a description of the issue and photos of the item and packaging when possible.
Eligible problems
We offer a full refund of the amount paid for an eligible affected item. If you prefer a replacement, we can arrange one subject to availability. We do not accept change-of-mind returns simply because you no longer want or like the item, except where required by law. Damage caused after delivery by misuse or normal wear is not covered by this voluntary policy.
Return instructions and costs
Contact us before sending anything back. If a return is necessary, we will provide the applicable address and prepaid return instructions or cover the agreed return shipping cost. We may resolve an issue without requiring a return. Do not send items to the address on the parcel unless we confirm it. No restocking fee applies to an eligible problem return.
Refunds and bundles
Refunds reflect the amount actually paid after discounts. For a partial bundle refund, we use the discounted item amount allocated on your order. For an entirely defective or incorrect order, the refund includes the original standard shipping charge. If only part of an order is affected, applicable shipping refunds are assessed with that claim. After approving a claim and receiving any required return, we process the refund to the original payment method within 10 business days. Your payment provider may need additional time.
Missing or delayed orders and cancellations
The 14-day reporting window begins on delivery, not on the purchase date. If an order has not arrived, contact us so we can investigate; the delivery-based window has not started. Email us immediately for cancellation or address changes. We can assist before fulfillment begins; changes after dispatch are not guaranteed. See our shipping policy for delayed or unshipped orders.
Your rights
This policy does not limit any rights or remedies required by applicable consumer law, including for defects discovered later. Purchases made before this policy changed retain the policy offered at the time of purchase.